Return & Exchanges

At LUXE FEMME LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you with returns and exchanges.

Return Policy

Eligibility:

  • Items must be returned within 30 days of receipt.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Final sale items are not eligible for return.

Process:

  1. Request a Return: To initiate a return, please contact our customer service team at info@luxusfemme.com with your order number and the reason for your return.
  2. Receive Authorization: Our team will review your request and provide you with a return authorization and instructions on how to send your item back to us.
  3. Ship Your Return: Pack the item securely and ship it to the address provided in the return authorization email. We recommend using a trackable shipping method to ensure your return reaches us safely.
  4. Processing Your Return: Once we receive your return, we will inspect the item and process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

Exchange Policy

Eligibility:

  • Items must be exchanged within 30 days of receipt.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Final sale items are not eligible for exchange.

Process:

  1. Request an Exchange: To initiate an exchange, please contact our customer service team at info@luxusfemme.com with your order number and the details of the item you wish to exchange.
  2. Receive Authorization: Our team will review your request and provide you with an exchange authorization and instructions on how to send your item back to us.
  3. Ship Your Item: Pack the item securely and ship it to the address provided in the exchange authorization email. We recommend using a trackable shipping method to ensure your item reaches us safely.
  4. Processing Your Exchange: Once we receive your item, we will inspect it and process the exchange. The new item will be shipped to you within 7-10 business days. If the requested item is out of stock, we will issue a refund to the original payment method used for the purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@luxusfemme.com with your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible.

Contact Us

If you have any questions about our returns and exchanges policy, please feel free to contact us at info@luxusfemme.com or +13016354616. Our customer service team is here to help.