FAQs

Welcome to the LUXE FEMME LLC FAQ page. Here, we have compiled a list of common questions and answers to help you with your shopping experience. If you do not find the answer you are looking for, please feel free to contact us at info@luxusfemme.com.

Orders

1. How do I place an order? To place an order, simply browse our collection, select the items you wish to purchase, choose your size and color, and add them to your cart. Once you are ready, proceed to checkout and follow the instructions to complete your purchase.

2. Can I modify or cancel my order? Once an order is placed, it is processed immediately to ensure quick delivery. If you need to modify or cancel your order, please contact us as soon as possible at info@luxusfemme.com. We will do our best to accommodate your request.

Shipping

3. What shipping options are available? We offer standard, express, and overnight shipping for domestic orders. For international orders, we offer standard and express shipping. For more details, please visit our Shipping & Handling page.

4. How can I track my order? Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to check the status of your shipment on the carrier’s website.

Returns & Exchanges

5. What is your return policy? We accept returns within 30 days of receipt for items that are unworn, unwashed, and in their original condition with all tags attached. For more details, please visit our Returns & Exchanges page.

6. How do I initiate a return or exchange? To initiate a return or exchange, contact our customer service team at info@luxusfemme.com with your order number and the reason for your return. Follow the instructions provided to send your item back to us.

Payment

7. What payment methods do you accept? We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay. For more information, please visit our Payment Method page.

8. Is my payment information secure? Yes, we use industry-standard encryption technology to protect your personal and payment information. All transactions are processed through secure payment gateways.

Products

9. How do I know what size to order? Each product page includes a size chart to help you choose the right size. If you need further assistance, please contact our customer service team at info@luxusfemme.com.

10. Are your products true to color? We make every effort to display the colors of our products as accurately as possible. However, due to different monitor settings, the actual color may vary slightly from what you see on your screen.

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